Returns & Exchanges
At Harbour Outdoor Australia, we strive for complete satisfaction with your luxury outdoor furniture. If your selection is not quite right, we offer a 14-day return window for eligible items in original, unused condition.
Initiate Your Request
Contact our customer concierge team within 14 days of delivery to request a Return Merit Authorization (RMA) number.
Prepare the Item
Ensure all furniture pieces are securely repacked in their original protective packaging to prevent damage during transit.
Schedule Collection
Once approved, we will coordinate a specialized white-glove courier to collect the items directly from your residence.
Quality Inspection & Refund
Upon arrival at our warehouse, our team will inspect the goods and process your refund, minus applicable restocking and shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing